| A1 | Safety – Employees | Ensure safety kit is available; Employees know how to use safety kit; Ensure proper equipment is available; Equipment is in good working order; Employees know how to use equipment in safe and efficient manner |
| A2 | Safety – Customers | Keep customer safety from hazardous materials situation; Review customer’s safety requirements; Review company’s safety requirements with customers; Review safety checklist with customers before job begins; |
| A3 | Safety – Administrative | Complete all accident and safety reports required; Hand “10 Critical Safety” Sheet to men and review for understanding; Assure MSDS sheets are in each painter’s truck; File accident reports timely with the assistance of the Human Resources department. |
| A4 | Scheduling – Job | Identify job requirements including; materials; Time to start; Time to finish; Skills and knowledge required to complete job; Equipment; Number of labor hours required; Developing priorities based on customer need and company capability; Review project documents to be thoroughly familiar with specifications, scope of work, payment schedules and special instructions; Seek clarification from Estimator; Understand precisely what is and what is not being painted, what the job budget is, how much time/material has been budgeted for each phase of the project, and when customer progress payments are due to be collected. |
| A5 | Scheduling – labor requirements | Number of employees available; Skill level of each employee based on job description |
| A6 | Scheduling manpower and job requirements | Identify job site requirements; Identify labor available; matching job site requirements; Scheduling hours to work on each site; Calling in the labor necessary to complete requirements |
| A7 | Scheduling – materials | Look at the supplies for the job checklist; Add “sundries” or other necessary material; Go to the warehouse or paint supply store to pick up items or dispatch delivery personnel for assistance. |
| A8 | Plan work schedule for the day | Think through goals for the day; Plan out and sequence daily work schedule; Communicate daily plan to Supervisor. Be aware of the scheduling and sequencing requirements of the project and coordinate with the customer the work being done by other trades working on the same project; |
| A9 | Diagnosis of the problem | Go into the job site; Look for problems, obstacles, physical, verbal, and written issues that would prevent quick, swift completion of the job; Fill out “Delay Notice” and discuss with customer; Give one to customer, give one to office, keep one for yourself |
| A10 | Opening greeting | Introduce yourself and men; Describe what will happen while you are here, schedule; Get specific instructions and clarification; Review folder for job with customer; Use the 5 Steps to Friendliness and Great Customer Service |
| A11 | Implement tasks assigned | Instructing Supervisor on scope of work; Provide specific instructions to Supervisor on expectations on goals and standard necessary to complete job to customer satisfaction; Confirm safety requirements; Confirm customer friendly requirement; Confirm appropriate amount of materials and equipment; Confirm schedule with Supervisor; Confirm security and protection of company assets |
| A12 | Pre-job site inspection | Walk the jobsite with the Supervisor. Note existing damage and potential problem areas; Determine best job sequence; Areas to examine that do not operate properly include; Locks; Doors; Lights; Hardware; Fixtures; Surfaces that have existing paint or soiled areas; Areas of existing damage such as scratched glass; Getting color/material confirmations as soon as possible in the project; Benchmark the finish appearance as soon as possible to avoid surprises later; Be aware of special order/non-returnable materials so that he will have enough material but not too much; Anticipate delivery schedules and work with suppliers in order to allow sufficient time to get materials to the job – A trip to a paint store should be considered a failure to adequately plan and organize the project; All materials that can be returned should be returned to minimize total cost; Failure to get and put a color confirmation card and/or color sheet in the job file in a timely manner will result in a meeting with the President. |
| A13 | Anticipate the need for change orders | Verify that the Supervisor knows all of the following: Know the “Word Track” for a proper response to a customer’s questions regarding their expectations of what the job includes versus identified specifications and scope of work; Give a positive response that we can do the work for an additional charge … instead of a negative response that gives the impression that we don’t want to do additional work; Identify the additional tasks required to do the job as required by the customer; Provide an estimate of the costs and time required to complete; Call the office if there are any questions or concerns on the part of the customer; Look around the home for needed repairs that the customer may not have seen; Identify things that may be beyond the scope of painting but that the customer might appreciate our pointing out to them; Also look for needs in areas where we are not painting; For example if you are working inside, does the outside need attention; Does a bath/laundry need work; Does the customer know we also do faux finishes, wallpaper, and garage floors?; Beginning extra work without having signed change order will result in a meeting with the President. If CEO signs off-no foul here. |
| A14 | Complete job effectively and efficiently | Find and correct mistakes caused by others; Oversee tasks being accomplished by other painters; Responsible for all materials, tools, and equipment being on the site and in good working order; Coverage of material using proper inventory management techniques; Setting the proper plan for the job including the sequence of what task to be done 1st, 2nd, 3rd, etc; Set the proper production goals for the Supervisor and his staff; Use the people assigned as resources for his project as productively as possible without generating complaints from the staff or the customers. |
| A15 | Ensure quality of jobs | Lecture and reinforce on company quality standards before each job; Inspect job to insure adherence to standards while the job in progress; Use the Job Description (JD), Learning Checklist (LCL), and Performance Development Plan (PDP) to confirm capability of the individual employee; Instruct foremen on how to improve quality to company standards from assessment for the Learning Checklist; Training foremen on new skills and behaviors as well as reinforcing old skills. |
| A16 | Insure timeliness of job | Educate foremen on the schedule for the job; Educate foremen on quantity standards – how much needs to be accomplished each hour and day; Inspect to standard; Correct sequence and skill levels to improve timeliness |
| A17 | Insure good customer relations | 5 Steps to Friendliness; Define what the extra mile means for each job; Listen to customer’s needs, wants, complaints, and comments; Adjust to meet customer needs if possible |
| A18 | Meet administrative and office requirements | Instruct Supervisors in the following: Fill out Timesheets as appropriate; Failure to turn in timesheets before you leave for the day in the designated file for timesheets will result in a meeting with the Production Manager. NOTE: Timesheets must have a description of work done.; Call in orders for any needed material for next day delivery; Review time cards; Finalize Work Order for day with % complete for each task; File Work Order at office; Failure to turn in job tickets before you leave for the day in the designated file for job tickets will result in a meeting with the Production Manager.; Compiling and reporting of all job related costs and activities on a daily basis; Maintain accurate Job Cost records; Report them to the Project Manager or to the office as required; Failure to turn in the billing report by Tuesday at 5 pm to the administrator will result in a meeting with the Production Manager; Know the pay rates of all those working on his project; Keep copies of all materials purchased or used on the job; Be aware of the budget and inform the office of the progress; Special attention should be taken if it is clear that the progress does not match with the budgeted time; Make timely corrections to the budget and project scope so that a job can stay on time and on budget; If a job is billed for 100% completion and job is not complete there will be a meeting with the Production Manager.; Failure to prepare for weekly production meeting will result in a meeting with the Production Manager. In Meetings with the Production Manager, the Supervisor will explain why he failed to do his job. |
| A19 | Assure clean job site | Items organized and in their proper space; Items not scattered about; Drop cloth underneath the job shop; Back wall covered in plastic to prevent accidental splashing; Clean up as the day goes; Buckets clearly labeled – thinner- clean – dirty thinner; Garbage thrown away at the end of the day; All lunch thrown away after each lunch hour or break; Food, paper, and garbage thrown away immediately after consumption; Trash from work activity removed and thrown away continually; Supply scraps discarded into a plastic bag or other appropriate container; No unsightly mess; Only new, clean “New Wet Paint” signs posted; Signs thrown away after the first use; Paint brushes and frames reasonably free of paint; Compete the “End of the Day” checklist to confirm that all details are complete; Shop must be neat and well organized before leaving; The appearance of or jobsites, vehicles and employees should communicate that we are a thoroughly professional company that is interested in doing a first rate job in the most efficient manner possible. |
| A20 | Critical safety requirements followed at all times | Respirator used at the appropriate time to insure personal safety; Respirator must be used anytime hazardous solvents are present based on the MSDS sheets – NO EXCEPTIONS; Dust mask used at the appropriate time; Dust mask should be used each time when dust and airborne debris is present |
| A21 | Responsible for all materials, tools, and equipment being on the site and in good working order | Proper quantity of the right materials are available for the job each day using the Job Checklist; Trucks are to be kept orderly with a place for everything and everything in its place; Tools and materials are to be returned to the shop and put in their proper place; Material returns are made efficiently, broken or damaged equipment is identified, clearly marked and reported. |
| A22 | Coverage of material using proper inventory management techniques | Able to judge correctly the current inventory on site; the coverage that will be available; The amount of additional material or tools, and equipment necessary to continue the next day and until the project is completed. |
| A23 | Weekly checklist | Remind work associates of weekly shop meetings (or not); Collect Timecards, uniforms etc for bi-weekly Foreman’s meeting; Weekly Shop Meetings; Report on Time Card; Monitor Van and Truck Maintenance Needs |
| A24 | Timely collections of payments as per agreement with the customer | Make sure that Supervisors know when payments are due according to the terms of the Contract; Understand how to communicate with the customer to remind them when these payments are due; Collect all payments when they are due; Deliver them to the office in a timely manner; Included in the payment responsibilities is the proper turning in of all change orders and adjustments, Have the customer sign a Completion Certificate for every job. |
| A25 | Do other assignments as directed by Chief Estimator, CFO, Support Services Manager or President | Cooperation with all management directives; All work is accomplished as required in an efficient and safe manner to company specifications and standards |
| A26 | Keep Company truck clean | Remind Supervisors that all company trucks must be kept clean inside and out. |
| A27 | Supervise, train, and coach the Supervisors | The Production Manager is responsible for training the Supervisors in ALL of the above behaviors and making sure that they carry out these requirements. |
